Fiscal Year

2021

Case Number

A-20345-31798

Case Status

Certified

Received Date

2020-12-10

Decision Date

2021-06-15

Refile

N

Original File Date

2021-01-01 09:39:28

Previous SWA Case Number State

Schedule A Sheepherder

N

Employer Name

TREND MICRO

Employer Name Slug

trend-micro

Employer Address 1

225 E. JOHN CARPENTER FRWY SUITE 1500

Employer Address 2

Employer City

IRVING

Employer City Slug

irving

Employer State

TEXAS

Employer State Slug

texas

Employer Country

UNITED STATES OF AMERICA

Employer Postal Code

75062

Employer Phone

817-522-7858

Employer Number of Employees

1000

Employer Year Commenced Business

1994

NAICS Code

541511

FW Ownership Interest

N

Employer Contact Name

Ghia-Celeste Pineda

Employer Contact Address 1

225 E. John Carpenter Frwy Suite 1500

Employer Contact Address 2

Employer Contact City

Irving

Employer Contact State/Province

TEXAS

Employer Contact Country

UNITED STATES OF AMERICA

Employer Contact Postal Code

75062

Employer Contact Phone

817-522-7858

Employer Contact Email

ghiaceleste_pineda@trendmicro.com

Agent Attorney Name

Shane Andrews

Agent Attorney Firm Name

Berry Appleman Leiden LLP

Agent Attorney Phone

469-290-9287

Agent Attorney Address 1

2400 N. Glenville Drive

Agent Attorney Address 2

Building A, Suite 100

Agent Attorney City

Richardson

Agent Attorney State/Province

TEXAS

Agent Attorney Country

UNITED STATES OF AMERICA

Agent Attorney Postal Code

75082

Agent Attorney Email

sandrews@balglobal.com

PW Track Number

P10020195711562

PW SOC Code

15-1152

PW SOC Title

Computer Network Support Specialists

PW Skill Level

Level I

PW Wage

73133.00

PW Unit of Pay

Year

PW Wage Source

OES

PW Determination Date

2020-11-27

PW Expiration Date

2021-06-30

Wage Offer From

76460.00

Wage Offer To

102600.00

Average Salary

89530.00

Wage Unit of Pay

Year

Worksite Address 1

225 E. John Carpenter Freeway

Worksite Address 2

Suite 1500

Worksite City

Irving

Worksite City Slug

irving

Worksite State

TEXAS

Worksite Postal Code

75062

Job Title

Customer Service Engineer

Job Title Slug

customer-service-engineer

Minimum Education

Bachelor's

Major Field of Study

Information Technology, Computer Science, Engineering or a related field

Required Training

N

Required Experience

Y

Required Experience Months

24

Accept Alternative Field of Study

N

Accept Alternative Major Field of Study

Accept Alternative Combination

Y

Accept Alternative Combination Education

None

Accept Alternative Combination Education Years

4

Accept Foreign Education

Y

Accept Alternative Occupation

Y

Accept Alternative Occupation Months

24

Accept Alternative Job Title

Please see Section H.14 below

Job Opportunity Requirements Normal

Y

Foreign Language Required

N

Specific Skills

Bachelors degree in Information Technology, Computer Science, Engineering, or a related field, and 2 years of experience in the job offered or in an IT or computerrelated occupation. Must be available to be on call 24x7 and work various different shifts.br br Experience must include 6 months of experience in each of the followingbr 1. Troubleshooting IT services, applications, and drivers;br 2. Virtualization or cloud technologies, including VMware vSphere, VMware Workstation, Microsoft HyperV, Citrix XenServer, Microsoft Azure, or Amazon AWS;br 3. Programming languages including C, C, C#, Java, or Python;br 4. Operating System including Windows, Unix, or Linux;br 5. Expert system, signal processing, business application, or data base;br 6. Microsoft Windows, including ability to troubleshoot clientserver applications, and drivers including knowledge of Packet trace analysis;br 7. SSL communication and other encryption technologies;br 8. Microsoft IIS Web Server, management of sites, and server configuration; andbr 9. Debugging problems and delivering solutions with a high level of customer satisfaction.br br ORbr br 4 years of work experience in the job offered or in an IT or computerrelated occupation. Must be available to be on call 24x7 and work various different shifts.br br Experience must include 6 months of experience in each of the followingbr 1. Troubleshooting IT services, applications, and drivers;br 2. Virtualization or cloud technologies, including VMware vSphere, VMware Workstation, Microsoft HyperV, Citrix XenServer, Microsoft Azure, or Amazon AWS;br 3. Programming languages including C, C, C#, Java, or Python;br 4. Operating System including Windows, Unix, or Linux;br 5. Expert system, signal processing, business application, or data base;br 6. Microsoft Windows, including ability to troubleshoot clientserver applications, and drivers including knowledge of Packet trace analysis;br 7. SSL communication and other encryption technologies;br 8. Microsoft IIS Web Server, management of sites, and server configuration; andbr 9. Debugging problems and delivering solutions with a high level of customer satisfaction.br br Any suitable combination of education, training, or experience is acceptable.

Combination Occupation

N

Offered to Applicant Foreign Worker

Y

Foreign Worker Live on Premises

N

Foreign Worker Live in Domestic Service

N

Foreign Worker Live in Domestic Service Count

Professional Occupation

Y

Application for College/University Teacher

N

SWA Job Order Start Date

2020-08-24

SWA Job Order End Date

2020-09-30

Sunday Edition Newspaper

Y

First Newspaper Name

The Dallas Morning News

First Advertisement Start Date

2020-10-11

Second Newspaper Ad Name

The Dallas Morning News

Second Advertisement Type

Newspaper

Second Ad Start Date

2020-10-18

Employer Website From Date

2021-01-01 09:39:28

Employer Website To Date

2021-01-01 09:39:28

Professional Organization Ad From Date

2020-10-08

Professional Organization Advertisement To Date

2020-10-15

Job Search Website From Date

2020-08-28

Job Search Website To Date

2020-09-04

Employee Referral Program From Date

2021-01-01 09:39:28

Employee Referral Program To Date

2021-01-01 09:39:28

Local Ethnic Paper From Date

2020-10-17

Local Ethnic Paper To Date

2020-10-17

Radio/TV Ad From Date

2021-01-01 09:39:28

Radio/TV Ad To Date

2021-01-01 09:39:28

Employer Received Payment

N

Posted Notice at Worksite

Y

Layoff in Past Six Months

N

Country of Citizenship

JAPAN

Foreign Worker Birth Country

JAPAN

Class of Admission

L-1

Foreign Worker Education

None

Foreign Worker Information: Major

Foreign Worker Years of Education Completed

Foreign Worker Institution of Education

Foreign Worker Education Institution Address 1

Foreign Worker Education Institution Address 2

Foreign Worker Education Institution City

Foreign Worker Education Institution State/Province

Foreign Worker Education Institution Country

Foreign Worker Education Institution Postal Code

Foreign Worker Experience with Employer

N

Foreign Worker Employer Pays for Education

N

Foreign Worker Currently Employed

Y

Employer Completed Application

N

Preparer Name

Shane Andrews

Preparer Title

Associate Attorney

Preparer Email

sandrews@balglobal.com

Employer Information Declaration Name

GhiaCeleste Pineda

Employer Information Declaration Title

Sr. HR Manager