Fiscal Year

2021

Case Number

A-20231-89426

Case Status

Certified

Received Date

2020-08-31

Decision Date

2021-04-08

Refile

N

Original File Date

2021-01-01 09:11:43

Previous SWA Case Number State

Schedule A Sheepherder

N

Employer Name

DTS TRUCKING EXPRESS LLC

Employer Name Slug

dts-trucking-express-llc

Employer Address 1

3601 VINELAND RD SUITE 13

Employer Address 2

Employer City

ORLANDO

Employer City Slug

orlando

Employer State

FLORIDA

Employer State Slug

florida

Employer Country

UNITED STATES OF AMERICA

Employer Postal Code

32811

Employer Phone

7863321013

Employer Number of Employees

2

Employer Year Commenced Business

2014

NAICS Code

484110

FW Ownership Interest

N

Employer Contact Name

EFRAIN RIVERA MERCADO

Employer Contact Address 1

4303 SIOUX CT

Employer Contact Address 2

Employer Contact City

SAINT CLOUD

Employer Contact State/Province

FLORIDA

Employer Contact Country

UNITED STATES OF AMERICA

Employer Contact Postal Code

34772

Employer Contact Phone

7863321013

Employer Contact Email

ERIVERA@DTSTRUCKING.COM

Agent Attorney Name

Aida E Tejada

Agent Attorney Firm Name

Agent Attorney Phone

4695454962

Agent Attorney Address 1

1690 FM 423

Agent Attorney Address 2

Agent Attorney City

Frisco

Agent Attorney State/Province

TEXAS

Agent Attorney Country

UNITED STATES OF AMERICA

Agent Attorney Postal Code

75033

Agent Attorney Email

infojcusa@gmail.com

PW Track Number

P10019297108088

PW SOC Code

43-4051

PW SOC Title

Customer Service Representatives

PW Skill Level

Level IV

PW Wage

37170.00

PW Unit of Pay

Year

PW Wage Source

OES

PW Determination Date

2020-02-21

PW Expiration Date

2020-06-30

Wage Offer From

37170.00

Wage Offer To

37200.00

Average Salary

37185.00

Wage Unit of Pay

Year

Worksite Address 1

3601 Vineland Rd

Worksite Address 2

Suite 13

Worksite City

Orlando

Worksite City Slug

orlando

Worksite State

FLORIDA

Worksite Postal Code

32811

Job Title

Customer Service Representatives

Job Title Slug

customer-service-representatives

Minimum Education

High School

Major Field of Study

Required Training

N

Required Experience

Y

Required Experience Months

60

Accept Alternative Field of Study

N

Accept Alternative Major Field of Study

Accept Alternative Combination

N

Accept Alternative Combination Education

Accept Alternative Combination Education Years

Accept Foreign Education

N

Accept Alternative Occupation

Y

Accept Alternative Occupation Months

60

Accept Alternative Job Title

Executive Customer Service

Job Opportunity Requirements Normal

Y

Foreign Language Required

N

Specific Skills

PAY FULL ATTENTION TO WHAT CUSTOMERS ARE SAYING, TAKE THE TIME TO UNDERSTAND THE POINTS IN QUESTION, ASK QUESTIONS AS APPROPRIATE AND NOTbr INTERRUPT AT INAPPROPRIATE TIMES. TALK TO OTHERS TO CONVEY INFORMATION EFFECTIVELY. ACTIVELY LOOKING FOR WAYS TO HELP CUSTOMERS. UNDERSTANDING SENTENCES AND PARAGRAPHS WRITTEN IN WORK RELATED DOCUMENTS. USE OF LOGIC AND REASONING TO IDENTIFY THE STRENGTHS ANDbr WEAKNESSES OF ALTERNATIVE SOLUTIONS, CONCLUSIONS OR PROBLEM APPROACHES. PERSUADE OTHERS TO CHANGE THEIR MIND OR BEHAVIOR. INSIGHT INTO THE IMPLICATIONS OF THE NEW INFORMATION FOR PROBLEM SOLVING AND CURRENT AND FUTURE DECISION MAKING. MONITORING, PERFORMANCE EVALUATION OF YOU, OTHER PEOPLE OR ORGANIZATION TO MAKE IMPROVEMENTS OR TAKE CORRECTIVE ACTION. BE AWARE OF THE REACTIONS OF OTHERS AND UNDERSTAND WHYbr THEY REACT AS THEY DO. MANAGEMENT OF OWN TIME AND TIME OF OTHERS. THE ABILITY TO READ LISTEN AND UNDERSTAND INFORMATION AND IDEAS PRESENTEDbr THROUGH WORDS AND SENTENCES. THE ABILITY TO COMMUNICATE INFORMATION AND IDEAS TO THE SPANISHSPEAKING COMMUNITY SO THAT OTHERS CAN UNDERSTAND. SENSITIVITY OF THE PROBLEM, WHEN SOMETHING IS WRONG OR IS LIKELY TO GO WRONG. IT DOES NOT IMPLY SOLVING THE PROBLEM, JUSTbr RECOGNIZING THAT THERE IS A PROBLEM. APPLY GENERAL RULES TO SPECIFIC PROBLEMS TO PRODUCE ANSWERS THAT MAKE SENSE. ORGANIZE THINGS OR ACTIONS IN A CERTAIN ORDER OR PATTERN ACCORDING TO A SPECIFIC RULE OR SET OF RULES FOR EXAMPLE, NUMBER PATTERNS, LETTERS, WORDS, IMAGES, MATHEMATICAL OPERATIONS. DISCUSS THE INFORMATION OF GOODS OR SERVICES WITH CLIENTS OR CLIENTS. RESPOND TO CUSTOMER PROBLEMS ORbr COMPLAINTS, PROVIDE NOTIFICATIONS TO CUSTOMERS. REFER CUSTOMERS TO APPROPRIATE STAFF. EXECUTE SALES, PREPARE DOCUMENTATION FORbr CONTRACTS, TRANSACTIONS OR REGULATORY COMPLIANCE. COORDINATE OPERATIONAL ACTIVITIES, PROMOTE PRODUCTS AND SERVICES. INSPECT THE ITEMS FOR DAMAGE OR DEFECTS, RECOMMEND PACKAGING OR SHIPPING METHODS. SALES AND MARKETING. ENGLISH LANGUAGE.

Combination Occupation

N

Offered to Applicant Foreign Worker

Y

Foreign Worker Live on Premises

N

Foreign Worker Live in Domestic Service

N

Foreign Worker Live in Domestic Service Count

Professional Occupation

N

Application for College/University Teacher

N

SWA Job Order Start Date

2020-05-12

SWA Job Order End Date

2020-06-12

Sunday Edition Newspaper

Y

First Newspaper Name

Orlando Sentinel

First Advertisement Start Date

2020-03-15

Second Newspaper Ad Name

Orlando Sentinel

Second Advertisement Type

Newspaper

Second Ad Start Date

2020-03-22

Employer Website From Date

2021-01-01 09:11:43

Employer Website To Date

2021-01-01 09:11:43

Professional Organization Ad From Date

2021-01-01 09:11:43

Professional Organization Advertisement To Date

2021-01-01 09:11:43

Job Search Website From Date

2021-01-01 09:11:43

Job Search Website To Date

2021-01-01 09:11:43

Employee Referral Program From Date

2021-01-01 09:11:43

Employee Referral Program To Date

2021-01-01 09:11:43

Local Ethnic Paper From Date

2021-01-01 09:11:43

Local Ethnic Paper To Date

2021-01-01 09:11:43

Radio/TV Ad From Date

2021-01-01 09:11:43

Radio/TV Ad To Date

2021-01-01 09:11:43

Employer Received Payment

N

Posted Notice at Worksite

Y

Layoff in Past Six Months

N

Country of Citizenship

VENEZUELA

Foreign Worker Birth Country

VENEZUELA

Class of Admission

E-2

Foreign Worker Education

High School

Foreign Worker Information: Major

HIGH SCHOOL

Foreign Worker Years of Education Completed

1996

Foreign Worker Institution of Education

PALMER TRINITY SCHOOL

Foreign Worker Education Institution Address 1

8001 SW 184TH ST

Foreign Worker Education Institution Address 2

Foreign Worker Education Institution City

MIAMI

Foreign Worker Education Institution State/Province

FL

Foreign Worker Education Institution Country

UNITED STATES OF AMERICA

Foreign Worker Education Institution Postal Code

33157

Foreign Worker Experience with Employer

N/A

Foreign Worker Employer Pays for Education

N

Foreign Worker Currently Employed

N

Employer Completed Application

N

Preparer Name

Aida E Tejada

Preparer Title

Form Preparer

Preparer Email

infojcusa@gmail.com

Employer Information Declaration Name

Efrain Rivera Mercado

Employer Information Declaration Title

Manager