Fiscal Year

2021

Case Number

A-20107-43867

Case Status

Certified-Expired

Received Date

2020-05-09

Decision Date

2020-10-22

Refile

N

Original File Date

2021-01-01 08:47:25

Previous SWA Case Number State

Schedule A Sheepherder

N

Employer Name

ETQ LLC

Employer Name Slug

etq-llc

Employer Address 1

700 DISTRICT AVE

Employer Address 2

Employer City

BURLINGTON

Employer City Slug

burlington

Employer State

MASSACHUSETTS

Employer State Slug

massachusetts

Employer Country

UNITED STATES OF AMERICA

Employer Postal Code

1803

Employer Phone

5162930949

Employer Number of Employees

223

Employer Year Commenced Business

1992

NAICS Code

541511

FW Ownership Interest

N

Employer Contact Name

Paola Aranda

Employer Contact Address 1

250 South Craycroft Road

Employer Contact Address 2

Ste. 210

Employer Contact City

Tucson

Employer Contact State/Province

ARIZONA

Employer Contact Country

UNITED STATES OF AMERICA

Employer Contact Postal Code

85711

Employer Contact Phone

4158057777

Employer Contact Email

paranda@etq.com

Agent Attorney Name

Cindy K Ansbach

Agent Attorney Firm Name

JMA Firm PLLC

Agent Attorney Phone

9725216650

Agent Attorney Address 1

12655 North Central Expressway

Agent Attorney Address 2

Suite 275

Agent Attorney City

Dallas

Agent Attorney State/Province

TEXAS

Agent Attorney Country

UNITED STATES OF AMERICA

Agent Attorney Postal Code

75243

Agent Attorney Email

cindy@agfirm.net

PW Track Number

P10019275067860

PW SOC Code

11-3021

PW SOC Title

Computer and Information Systems Managers

PW Skill Level

Level II

PW Wage

105061.00

PW Unit of Pay

Year

PW Wage Source

OES

PW Determination Date

2020-02-03

PW Expiration Date

2020-06-30

Wage Offer From

105061.00

Wage Offer To

0.00

Average Salary

105061.00

Wage Unit of Pay

Year

Worksite Address 1

250 South Craycroft Road

Worksite Address 2

Ste. 210

Worksite City

Tucson

Worksite City Slug

tucson

Worksite State

ARIZONA

Worksite Postal Code

85711

Job Title

Technical Support Team Leader

Job Title Slug

technical-support-team-leader

Minimum Education

Master's

Major Field of Study

Computer Science

Required Training

N

Required Experience

Y

Required Experience Months

24

Accept Alternative Field of Study

Y

Accept Alternative Major Field of Study

Computer Engineering, Information Systems or related

Accept Alternative Combination

Y

Accept Alternative Combination Education

Bachelor's

Accept Alternative Combination Education Years

5

Accept Foreign Education

Y

Accept Alternative Occupation

Y

Accept Alternative Occupation Months

24

Accept Alternative Job Title

Technical Support Team Leader or related

Job Opportunity Requirements Normal

N

Foreign Language Required

N

Specific Skills

Requirements Masters degree in Computer Science, Computer Engineering, Information Systems, or related field plus 2 years experience in job offered or 2 years experience in related QMS occupation utilizing experience in the following Signoff and escalate enduser issues to Level 3 as needed first ensuring escalated tickets have a correct and complete summary of the issue at hand and that all efforts by to resolve the issue by Technical Support L1L2 have been exhausted; review Tickets with Specialists to ensure the ticket handling is done correctly; review Helpdesk Application to ensure all pending tickets are updated and no delays in them; review Quality Standards with the Technical Support Specialists; review Technical Support Department Objectives progress; work on corrective actionspreventive actions CAPAs for department based on internalexternal audit results; and Lotus Notes; Formula; Java; Information Technology Infrastructure Library Skills ITIL v3.0; Information Security ISOIEC 27002; and Cloud Computing and Amazon Web Services AWS; read, understand and troubleshoot proprietary script to analyze and define root cause of problems; proprietary system architecture to suggest modifications and enhancements as needed; and proprietary system to lead resources to support it.br br In lieu of Masters degree, employer will accept Bachelors degree in abovelisted fields plus 5 years of progressive work experience in related occupation in QMS industry. Employer will accept any suitable combination of education, training or experience. Experience may be gained concurrently.br br BUSINIESS NECESSITY The position requires the above listed academic qualifications and work experience in order for the Technical Support Team Leader to be capable of performing the subject job duties detailed above in a normally accepted manner. The nature of the position requires providing advanced capabilities in solving complex business problems and creating solutions for the companys core areas. Understanding the process and problemsolving techniques for business processes as well as using the latest information technology are key to the offered position. The subject position is not a runofthe mill or even entry level position. Rather, this position requires multifaceted and complex job duties that involve coordinating projects, taking responsibility for projects, and communicating with senior management and other departments both formally and informally to ensure that their needs and requirements are met. Such position requires the above preparation and related skills which cannot be obtained during a reasonable period of onthejob training.br br NO FAMILIAL RELATIONSHIPS Please note that there are no familial relationships between parties with ownership interests in the sponsoring organization and the foreign worker, and there is no investment in the sponsoring employer by the foreign worker. Accordingly, the foreign worker does not have an ownership interest in the sponsoring organization, and there is no familial relationship between the stockholders, officers, incorporators or board members and the foreign worker. Further, the foreign worker is not one of a small number of employees. As such, the subject position is a bona fide job opportunity available to all U.S. workers.

Combination Occupation

N

Offered to Applicant Foreign Worker

Y

Foreign Worker Live on Premises

N

Foreign Worker Live in Domestic Service

N

Foreign Worker Live in Domestic Service Count

Professional Occupation

Y

Application for College/University Teacher

N

SWA Job Order Start Date

2020-02-18

SWA Job Order End Date

2020-03-22

Sunday Edition Newspaper

Y

First Newspaper Name

Arizona Daily Star

First Advertisement Start Date

2020-02-23

Second Newspaper Ad Name

Arizona Daily Star

Second Advertisement Type

Newspaper

Second Ad Start Date

2020-03-01

Employer Website From Date

2020-02-14

Employer Website To Date

2020-03-11

Professional Organization Ad From Date

2021-01-01 08:47:25

Professional Organization Advertisement To Date

2021-01-01 08:47:25

Job Search Website From Date

2021-01-01 08:47:25

Job Search Website To Date

2021-01-01 08:47:25

Employee Referral Program From Date

2020-02-14

Employee Referral Program To Date

2020-03-11

Local Ethnic Paper From Date

2021-01-01 08:47:25

Local Ethnic Paper To Date

2021-01-01 08:47:25

Radio/TV Ad From Date

2020-04-21

Radio/TV Ad To Date

2020-04-22

Employer Received Payment

N

Posted Notice at Worksite

Y

Layoff in Past Six Months

N

Country of Citizenship

JORDAN

Foreign Worker Birth Country

JORDAN

Class of Admission

L-1

Foreign Worker Education

Bachelor's

Foreign Worker Information: Major

COMPUTER SCIENCE

Foreign Worker Years of Education Completed

1999

Foreign Worker Institution of Education

PRINCESS SUMAYA UNIVERSITY COLLEGE FOR TECHNOLOGY

Foreign Worker Education Institution Address 1

KHALIL SAKET STREET

Foreign Worker Education Institution Address 2

Foreign Worker Education Institution City

AMMAN

Foreign Worker Education Institution State/Province

ALJUBAIHA

Foreign Worker Education Institution Country

JORDAN

Foreign Worker Education Institution Postal Code

11941

Foreign Worker Experience with Employer

N

Foreign Worker Employer Pays for Education

N

Foreign Worker Currently Employed

Y

Employer Completed Application

N

Preparer Name

Cindy K Ansbach

Preparer Title

Attorney

Preparer Email

cindy@agfirm.net

Employer Information Declaration Name

Joseph Randazzo

Employer Information Declaration Title

General Counsel