Fiscal Year

2024

Case Number

A-23047-02542

Case Status

Certified

Received Date

2023-03-02

Decision Date

2024-04-11

Refile

N

Original File Date

2024-01-01 01:03:01

Previous SWA Case Number State

Schedule A Sheepherder

N

Employer Name

Kerridge Commercial Systems Corporation

Employer Name Slug

kerridge-commercial-systems-corporation

Employer Address 1

2000 Centregreen Way

Employer Address 2

Suite 250

Employer City

Cary

Employer City Slug

cary

Employer State

NORTH CAROLINA

Employer State Slug

north-carolina

Employer Country

UNITED STATES OF AMERICA

Employer Postal Code

27513

Employer Phone

9193793800

Employer Number of Employees

160

Employer Year Commenced Business

1995

NAICS Code

541511

FW Ownership Interest

N

Employer Contact Name

Katrina Claro

Employer Contact Address 1

2000 Centregreen Way

Employer Contact Address 2

Suite 250

Employer Contact City

Cary

Employer Contact State/Province

NORTH CAROLINA

Employer Contact Country

UNITED STATES OF AMERICA

Employer Contact Postal Code

27513

Employer Contact Phone

9193793800

Employer Contact Email

maria.claro@kerridgecs.com

Agent Attorney Name

Nicola A Prall

Agent Attorney Firm Name

Jackson Lewis, P.C.

Agent Attorney Phone

9197606467

Agent Attorney Address 1

3737 Glenwood Ave.

Agent Attorney Address 2

Suite 450

Agent Attorney City

Raleigh

Agent Attorney State/Province

NORTH CAROLINA

Agent Attorney Country

UNITED STATES OF AMERICA

Agent Attorney Postal Code

27612

Agent Attorney Email

Nicola.Prall@jacksonlewis.com

PW Track Number

P10022119122313

PW SOC Code

11-1021

PW SOC Title

General and Operations Managers

PW Skill Level

Level I

PW Wage

59114.00

PW Unit of Pay

Year

PW Wage Source

OES

PW Determination Date

2022-11-16

PW Expiration Date

2023-06-30

Wage Offer From

59114.00

Wage Offer To

95000.00

Average Salary

77057.00

Wage Unit of Pay

Year

Worksite Address 1

Kerridge Commercial Systems Corporation

Worksite Address 2

751 Arbor Way, Ste. 215

Worksite City

Blue Bell

Worksite City Slug

blue-bell

Worksite State

PENNSYLVANIA

Worksite Postal Code

19422

Job Title

Service Delivery Director

Job Title Slug

service-delivery-director

Minimum Education

High School

Major Field of Study

Required Training

N

Required Experience

Y

Required Experience Months

12

Accept Alternative Field of Study

N

Accept Alternative Major Field of Study

Accept Alternative Combination

N

Accept Alternative Combination Education

Accept Alternative Combination Education Years

Accept Foreign Education

Y

Accept Alternative Occupation

Y

Accept Alternative Occupation Months

12

Accept Alternative Job Title

Customer Service Director level Position

Job Opportunity Requirements Normal

Y

Foreign Language Required

N

Specific Skills

Position requires a High School Degree. Foreign degree accepted. Will accept education and experience equivalent to a High School degree.br br Position requires at least one 1 year of experience in a Customer Service Director level Position. Must have at least one 1 year of experience with KCS North America Products, including Navigator, SmartDistributor, VAST Online and VAST plus their additional modules; experience in a customerfocused role in a service orientated environment; Basic Knowledge of databases, including MS SQL, including backup, restore of data, and running scripts; experience of business processes, such as Sales Order Processing and Accounts Records; and Managing Support Teams and Technical Staff. Must also have a Certification in externally validated qualification in Support Management.br br Position requires require no more than 15 domestic travel.br br Duties continued from H. 11. Job dutiesbr Develop a high performing culture within the team where service excellence and retention of staff are key. 5 Ensure that necessary artifacts, tools, processes and documentation are in place. 2 Maintains client satisfaction, client communication, and the overall management of client relationships. 5 Ensure the introduction of newmodified services happens in a planned, controlled and timely manner to minimize disruption and maximize benefit. 2. Ensure IT service consistency with quality, compliance and security standards and delivery of associated corrective service actions. 5 Analyze data to accurately forecast and lead operational performance, key performance indicators and resource requirements. 5 Work in tandem with Global Support, Cloud and Implementation teams to identify additional opportunities to automate and optimize processes and procedures to further improve SLAs, and key performance metrics. 2 Maintain the internal relationships required to deliver our service obligations, addressing incident and request backlogs. 2 Design and be responsible for the delivery of ITSM processes including incident and event management while educating business partners to drive adoption. 2 Proactive communications of service impacts to organization, ensuring technology impact analysis is provided to business. 3 Executing root cause analysis for major incidents and defining long term strategy, vision, and resolve to support our evolving technology initiatives. 5 Isolate problem trends and ensure that resolution efforts are completed for recurring problems until permanent solutions are found. 10 Maintains a thorough understanding and awareness of current trends in ITSM and Support Management. 2 Work with the Head of Service Management to develop processes and procedures for Support. 2

Combination Occupation

N

Offered to Applicant Foreign Worker

Y

Foreign Worker Live on Premises

N

Foreign Worker Live in Domestic Service

N

Foreign Worker Live in Domestic Service Count

Professional Occupation

Y

Application for College/University Teacher

N

SWA Job Order Start Date

2022-12-12

SWA Job Order End Date

2023-01-16

Sunday Edition Newspaper

Y

First Newspaper Name

The Philadelphia Inquirer

First Advertisement Start Date

2022-12-04

Second Newspaper Ad Name

The Philadelphia Inquirer

Second Advertisement Type

Newspaper

Second Ad Start Date

2022-12-11

Employer Website From Date

2022-12-01

Employer Website To Date

2023-01-13

Professional Organization Ad From Date

2024-01-01 01:03:01

Professional Organization Advertisement To Date

2024-01-01 01:03:01

Job Search Website From Date

2022-12-02

Job Search Website To Date

2022-12-16

Employee Referral Program From Date

2024-01-01 01:03:01

Employee Referral Program To Date

2024-01-01 01:03:01

Local Ethnic Paper From Date

2024-01-01 01:03:01

Local Ethnic Paper To Date

2024-01-01 01:03:01

Radio/TV Ad From Date

2023-01-20

Radio/TV Ad To Date

2023-01-20

Employer Received Payment

N

Posted Notice at Worksite

Y

Layoff in Past Six Months

N

Country of Citizenship

UNITED KINGDOM

Foreign Worker Birth Country

UNITED KINGDOM

Class of Admission

L-1

Foreign Worker Education

High School

Foreign Worker Information: Major

GENERAL CERTIFICATE OF SECONDARY EDUCATION

Foreign Worker Years of Education Completed

2004

Foreign Worker Institution of Education

YEWLANDS SECONDARY

Foreign Worker Education Institution Address 1

CRESWICK LANE

Foreign Worker Education Institution Address 2

GRENOSIDE

Foreign Worker Education Institution City

SHEFFIELD

Foreign Worker Education Institution State/Province

SOUTH YORKSHIRE

Foreign Worker Education Institution Country

UNITED KINGDOM

Foreign Worker Education Institution Postal Code

S35 8NN

Foreign Worker Experience with Employer

N

Foreign Worker Employer Pays for Education

N

Foreign Worker Currently Employed

Y

Employer Completed Application

N

Preparer Name

Nicola A Prall

Preparer Title

Attorney

Preparer Email

Jackson Lewis PC

Employer Information Declaration Name

Bola Akintujoye

Employer Information Declaration Title

HR Business Partner North America