Fiscal Year

2024

Case Number

A-22356-78535

Case Status

Certified-Expired

Received Date

2023-01-25

Decision Date

2024-02-23

Refile

N

Original File Date

2024-01-01 00:47:01

Previous SWA Case Number State

Schedule A Sheepherder

N

Employer Name

AAA Texas, LLC

Employer Name Slug

aaa-texas-llc

Employer Address 1

1225 Freeport Pkwy

Employer Address 2

Employer City

Coppell

Employer City Slug

coppell

Employer State

TEXAS

Employer State Slug

texas

Employer Country

UNITED STATES OF AMERICA

Employer Postal Code

75019

Employer Phone

7148851304

Employer Number of Employees

13600

Employer Year Commenced Business

1996

NAICS Code

561599

FW Ownership Interest

N

Employer Contact Name

Jerri J Mitchell

Employer Contact Address 1

3333 Fairview Road

Employer Contact Address 2

Mail Stop A451

Employer Contact City

Costa Mesa

Employer Contact State/Province

CALIFORNIA

Employer Contact Country

UNITED STATES OF AMERICA

Employer Contact Postal Code

92626

Employer Contact Phone

7148851304

Employer Contact Email

mitchell.jerri@aaa-calif.com

Agent Attorney Name

James Y Pack

Agent Attorney Firm Name

Fragomen, Del Rey, Bernsen Loewy, LLP

Agent Attorney Phone

9498629443

Agent Attorney Address 1

18401 Von Karman Avenue

Agent Attorney Address 2

Suite 255

Agent Attorney City

Irvine

Agent Attorney State/Province

CALIFORNIA

Agent Attorney Country

UNITED STATES OF AMERICA

Agent Attorney Postal Code

92612

Agent Attorney Email

JPack@Fragomen.com

PW Track Number

P10022019837414

PW SOC Code

15-1211.00

PW SOC Title

COMPUTER SYSTEMS ANALYST

PW Skill Level

Level IV

PW Wage

126402.00

PW Unit of Pay

Year

PW Wage Source

OES

PW Determination Date

2022-07-13

PW Expiration Date

2023-06-30

Wage Offer From

126402.00

Wage Offer To

0.00

Average Salary

126402.00

Wage Unit of Pay

Year

Worksite Address 1

1225 Freeport Parkway

Worksite Address 2

Worksite City

Coppell

Worksite City Slug

coppell

Worksite State

TEXAS

Worksite Postal Code

75019

Job Title

NETWORK ENGINEER, CALL CENTER

Job Title Slug

network-engineer-call-center

Minimum Education

Bachelor's

Major Field of Study

Computer Science

Required Training

N

Required Experience

Y

Required Experience Months

60

Accept Alternative Field of Study

Y

Accept Alternative Major Field of Study

ENGINEERING OR RELATED FIELD.

Accept Alternative Combination

N

Accept Alternative Combination Education

Accept Alternative Combination Education Years

Accept Foreign Education

Y

Accept Alternative Occupation

Y

Accept Alternative Occupation Months

60

Accept Alternative Job Title

In Job offered or related IT occupation in system development.

Job Opportunity Requirements Normal

Y

Foreign Language Required

N

Specific Skills

Must possess expertiseknowledge sufficient to adequately perform the duties of the job being offered. Expertiseknowledge may be gained through employment experience or education. Such expertiseknowledge cannot be quantified by time.br br Required expertiseknowledge includesbr br Experience in the analysis, design, development, configuration of contact center applications using Genesys suite and Verint suite of products.br br Genesys skills requiredbr br Experience in Genesys SIP, Configuration server, Configuration proxy, TServer, GVP components such as Resource Manager and Media Control platform and Virtual Hold Technology.br Experience in architecture design, estimation, impact analysis, scope definition and troubleshooting.br Experience working on both SIP and AvayaAspect TServer environments and integrating with Session Manager and various types of switches.br Experience working with multiple application development groups for project cross impact discussions and able to build interfaces between call routing and various applications.br Experience in Interaction Workspace, Intelligent Workload Distribution, EServices, Genesys AdministratorConfiguration Manager, Real time Reporting using CCPulse and Pulse as well as Historical Reporting using Genesys Infomart.br Experience in Genesys skillbased routing; includes designing, developing, compiling Genesys strategies using Genesys Interaction Routing Designer IRD and able to test these strategies in Genesys IRD using Message server to identify and resolve defects.br Experience deploying strategies using Genesys Configuration Manager Environment CME.br Experience in implementing Genesys GVP to use VXML capabilities by installing and configuring Genesys Session Initiation Protocol SIP, Resource Manager, Media Control Platform. Configure Real time Protocol between Avaya Session Managers and Genesys GVP applications.br Experience in troubleshooting issues using Wireshark to analyze Session Initiation Protocol SIP and Real Time Protocol RTP related issues.br br Verint skills requiredbr Experience in Verint 360 aka call recording, Speech Analytics, Automatic Quality Management AQM and Desktop Process Analytics DPA.

Combination Occupation

N

Offered to Applicant Foreign Worker

Y

Foreign Worker Live on Premises

N

Foreign Worker Live in Domestic Service

N

Foreign Worker Live in Domestic Service Count

Professional Occupation

Y

Application for College/University Teacher

N

SWA Job Order Start Date

2022-10-11

SWA Job Order End Date

2022-11-15

Sunday Edition Newspaper

Y

First Newspaper Name

The Dallas Morning News

First Advertisement Start Date

2022-08-07

Second Newspaper Ad Name

The Dallas Morning News

Second Advertisement Type

Newspaper

Second Ad Start Date

2022-08-14

Employer Website From Date

2024-01-01 00:47:01

Employer Website To Date

2024-01-01 00:47:01

Professional Organization Ad From Date

2024-01-01 00:47:01

Professional Organization Advertisement To Date

2024-01-01 00:47:01

Job Search Website From Date

2024-01-01 00:47:01

Job Search Website To Date

2024-01-01 00:47:01

Employee Referral Program From Date

2022-09-01

Employee Referral Program To Date

2022-09-19

Local Ethnic Paper From Date

2022-08-21

Local Ethnic Paper To Date

2022-08-21

Radio/TV Ad From Date

2022-08-13

Radio/TV Ad To Date

2022-08-13

Employer Received Payment

N

Posted Notice at Worksite

Y

Layoff in Past Six Months

N

Country of Citizenship

INDIA

Foreign Worker Birth Country

INDIA

Class of Admission

H-1B

Foreign Worker Education

Bachelor's

Foreign Worker Information: Major

ELECTRONICS COMMUNICATION ENGINEERING

Foreign Worker Years of Education Completed

2005

Foreign Worker Institution of Education

VISVESVARAYA TECHNOLOGICAL UNIVERSITY, PREVIOUSLY SPELLED VISVESWARAIAH TECHNOLOGICAL UNIVERSITY,

Foreign Worker Education Institution Address 1

JNANA SANGAMA, VTU MAIN ROAD, VISVESVARAYA

Foreign Worker Education Institution Address 2

Foreign Worker Education Institution City

MACHHE, BELAGAVI

Foreign Worker Education Institution State/Province

KARNATAKA

Foreign Worker Education Institution Country

INDIA

Foreign Worker Education Institution Postal Code

590018

Foreign Worker Experience with Employer

N

Foreign Worker Employer Pays for Education

N

Foreign Worker Currently Employed

Y

Employer Completed Application

N

Preparer Name

JAMES Y PACK

Preparer Title

PARTNER

Preparer Email

JPACK@FRAGOMEN.COM

Employer Information Declaration Name

JERRI J MITCHELL

Employer Information Declaration Title

LEAD CORPORATE COUNSEL