Fiscal Year

2024

Case Number

A-22301-48126

Case Status

Certified-Expired

Received Date

2022-12-23

Decision Date

2023-12-20

Refile

N

Original File Date

2024-01-01 00:26:14

Previous SWA Case Number State

Schedule A Sheepherder

N

Employer Name

GIGAMON, INC.

Employer Name Slug

gigamon-inc

Employer Address 1

3300 OLCOTT STREET

Employer Address 2

Employer City

SANTA CLARA

Employer City Slug

santa-clara

Employer State

CALIFORNIA

Employer State Slug

california

Employer Country

UNITED STATES OF AMERICA

Employer Postal Code

95054

Employer Phone

408-831-4465

Employer Number of Employees

563

Employer Year Commenced Business

2004

NAICS Code

541512

FW Ownership Interest

N

Employer Contact Name

Naomi Alvarez

Employer Contact Address 1

3300 Olcott Street

Employer Contact Address 2

Employer Contact City

Santa Clara

Employer Contact State/Province

CALIFORNIA

Employer Contact Country

UNITED STATES OF AMERICA

Employer Contact Postal Code

95054

Employer Contact Phone

(408) 640-6536

Employer Contact Email

naomi.alvarez@gigamon.com

Agent Attorney Name

Bushra Ahmad

Agent Attorney Firm Name

Jackson Hertogs LLP

Agent Attorney Phone

(415) 986-4559

Agent Attorney Address 1

909 Montgomery St

Agent Attorney Address 2

Ste. 200

Agent Attorney City

San Francisco

Agent Attorney State/Province

CALIFORNIA

Agent Attorney Country

UNITED STATES OF AMERICA

Agent Attorney Postal Code

94133

Agent Attorney Email

bahmad@jackson-hertogs.com

PW Track Number

P10022056931760

PW SOC Code

15-1244.00

PW SOC Title

Network and Computer Systems Administrators

PW Skill Level

Level I

PW Wage

85342.00

PW Unit of Pay

Year

PW Wage Source

OES

PW Determination Date

2022-08-29

PW Expiration Date

2023-06-30

Wage Offer From

155000.00

Wage Offer To

0.00

Average Salary

155000.00

Wage Unit of Pay

Year

Worksite Address 1

3300 Olcott Street

Worksite Address 2

Worksite City

Santa Clara

Worksite City Slug

santa-clara

Worksite State

CALIFORNIA

Worksite Postal Code

95054

Job Title

Escalation Manager

Job Title Slug

escalation-manager

Minimum Education

Bachelor's

Major Field of Study

Computer Science

Required Training

N

Required Experience

N

Required Experience Months

Accept Alternative Field of Study

Y

Accept Alternative Major Field of Study

Computer Science or related field

Accept Alternative Combination

Y

Accept Alternative Combination Education

None

Accept Alternative Combination Education Years

4

Accept Foreign Education

Y

Accept Alternative Occupation

Y

Accept Alternative Occupation Months

2

Accept Alternative Job Title

Escalation EngineerManager, ITApplications Manager, IT OperationsSupport Manager or related

Job Opportunity Requirements Normal

Y

Foreign Language Required

N

Specific Skills

Must have at least 1 year of prior work experience in each of the followingbr 1. Working with product support teams with an IT SoftwareProduct Organizationbr 2. Active Escalations Management Managing Customer and Executive expectations while handling critical Escalations and providing timely resolutions.br 3. Driving cross functional teams to ensure appropriate resource engagement, team collaboration, and issue prioritization for delivering optimal results. 4.Collaborating with Engineering teams for scoping bug fix via software patches for critical escalations.br 5. Negotiating timelines and managing Customer Communication.br 6. Working on project issue tracking tools like JIRAbr 7. Building new business processes and making process improvements to reduce and mitigate escalationsbr 8. Working on CRM Tools Salesforce Service Cloud or Microsoft Dynamics.br Position requires telecommuting, applicant may reside anywhere in U.S., reports to Santa Clara, CA office, any incurred business travel will be fully reimbursed.br Any suitable combination of education, training, andor experience is acceptable.

Combination Occupation

N

Offered to Applicant Foreign Worker

Y

Foreign Worker Live on Premises

N

Foreign Worker Live in Domestic Service

N

Foreign Worker Live in Domestic Service Count

Professional Occupation

Y

Application for College/University Teacher

N

SWA Job Order Start Date

2022-08-30

SWA Job Order End Date

2022-10-03

Sunday Edition Newspaper

Y

First Newspaper Name

The Mercury News

First Advertisement Start Date

2022-09-11

Second Newspaper Ad Name

The Mercury News

Second Advertisement Type

Newspaper

Second Ad Start Date

2022-09-18

Employer Website From Date

2024-01-01 00:26:14

Employer Website To Date

2024-01-01 00:26:14

Professional Organization Ad From Date

2024-01-01 00:26:14

Professional Organization Advertisement To Date

2024-01-01 00:26:14

Job Search Website From Date

2022-09-09

Job Search Website To Date

2022-09-16

Employee Referral Program From Date

2022-08-31

Employee Referral Program To Date

2022-09-15

Local Ethnic Paper From Date

2022-09-16

Local Ethnic Paper To Date

2022-09-16

Radio/TV Ad From Date

2024-01-01 00:26:14

Radio/TV Ad To Date

2024-01-01 00:26:14

Employer Received Payment

N

Posted Notice at Worksite

Y

Layoff in Past Six Months

N

Country of Citizenship

INDIA

Foreign Worker Birth Country

INDIA

Class of Admission

H-1B

Foreign Worker Education

None

Foreign Worker Information: Major

Foreign Worker Years of Education Completed

Foreign Worker Institution of Education

Foreign Worker Education Institution Address 1

Foreign Worker Education Institution Address 2

Foreign Worker Education Institution City

Foreign Worker Education Institution State/Province

Foreign Worker Education Institution Country

Foreign Worker Education Institution Postal Code

Foreign Worker Experience with Employer

N

Foreign Worker Employer Pays for Education

N

Foreign Worker Currently Employed

Y

Employer Completed Application

N

Preparer Name

Bushra Ahmad

Preparer Title

Attorney at Law

Preparer Email

bahmad@jackson-hertogs.com

Employer Information Declaration Name

Naomi Alvarez

Employer Information Declaration Title

HR Representative