Fiscal Year

2023

Case Number

A-21343-84289

Case Status

Certified

Received Date

2022-02-23

Decision Date

2022-11-09

Refile

N

Original File Date

2023-01-01 08:32:56

Previous SWA Case Number State

Schedule A Sheepherder

N

Employer Name

INCONTACT, INC

Employer Name Slug

incontact-inc

Employer Address 1

75 W TOWNE RIDGE PARKWAY

Employer Address 2

TOWER 1

Employer City

SANDY

Employer City Slug

sandy

Employer State

UTAH

Employer State Slug

utah

Employer Country

UNITED STATES OF AMERICA

Employer Postal Code

84070

Employer Phone

801-320-3200

Employer Number of Employees

1800

Employer Year Commenced Business

1994

NAICS Code

517911

FW Ownership Interest

N

Employer Contact Name

LeeLa Smith

Employer Contact Address 1

75 W Towne Ridge Parkway

Employer Contact Address 2

Tower 1

Employer Contact City

Sandy

Employer Contact State/Province

UTAH

Employer Contact Country

UNITED STATES OF AMERICA

Employer Contact Postal Code

84070

Employer Contact Phone

385-253-4007

Employer Contact Email

leela.smith@niceincontact.com

Agent Attorney Name

Naveen R Bhora

Agent Attorney Firm Name

Wolfsdorf Rosenthal LLP

Agent Attorney Phone

2128995040

Agent Attorney Address 1

641 Lexington Avenue

Agent Attorney Address 2

Floor 15

Agent Attorney City

New York

Agent Attorney State/Province

NEW YORK

Agent Attorney Country

UNITED STATES OF AMERICA

Agent Attorney Postal Code

10022

Agent Attorney Email

nyoffice@wolfsdorf.com

PW Track Number

P10021091189148

PW SOC Code

15-1152

PW SOC Title

Computer Network Support Specialists

PW Skill Level

Level IV

PW Wage

89461.00

PW Unit of Pay

Year

PW Wage Source

OES

PW Determination Date

2021-09-01

PW Expiration Date

2022-06-30

Wage Offer From

89461.00

Wage Offer To

0.00

Average Salary

89461.00

Wage Unit of Pay

Year

Worksite Address 1

7604 Technology Way

Worksite Address 2

5th Floor

Worksite City

Denver

Worksite City Slug

denver

Worksite State

COLORADO

Worksite Postal Code

80237

Job Title

Designated Support Engineer

Job Title Slug

designated-support-engineer

Minimum Education

Bachelor's

Major Field of Study

Computer Science

Required Training

N

Required Experience

Y

Required Experience Months

60

Accept Alternative Field of Study

Y

Accept Alternative Major Field of Study

Information Technology or related field

Accept Alternative Combination

Y

Accept Alternative Combination Education

None

Accept Alternative Combination Education Years

84

Accept Foreign Education

Y

Accept Alternative Occupation

Y

Accept Alternative Occupation Months

60

Accept Alternative Job Title

related occupation

Job Opportunity Requirements Normal

Y

Foreign Language Required

N

Specific Skills

Requires the following experience contact center business; resolving escalated customer problems utilizing appropriate internal and external resources; managing enterpriselevel customers in a technical support environment; three 3 years of experience working with technologies including SaaS, Telecommunications, contact center software, networking technologies including TCPIP, HTTP, or SFTP, scripting, load balancers, proxies, firewalls and Relational Databases MSSQL, Oracle, or MySQL; five 5 years of experience in customerfacing advanced technical support work.

Combination Occupation

N

Offered to Applicant Foreign Worker

Y

Foreign Worker Live on Premises

N

Foreign Worker Live in Domestic Service

N

Foreign Worker Live in Domestic Service Count

Professional Occupation

Y

Application for College/University Teacher

N

SWA Job Order Start Date

2021-09-20

SWA Job Order End Date

2021-10-25

Sunday Edition Newspaper

Y

First Newspaper Name

The Denver Post

First Advertisement Start Date

2021-09-26

Second Newspaper Ad Name

The Denver Post

Second Advertisement Type

Newspaper

Second Ad Start Date

2021-10-03

Employer Website From Date

2023-01-01 08:32:56

Employer Website To Date

2023-01-01 08:32:56

Professional Organization Ad From Date

2023-01-01 08:32:56

Professional Organization Advertisement To Date

2023-01-01 08:32:56

Job Search Website From Date

2021-09-17

Job Search Website To Date

2021-10-01

Employee Referral Program From Date

2021-09-29

Employee Referral Program To Date

2021-10-14

Local Ethnic Paper From Date

2021-09-24

Local Ethnic Paper To Date

2021-09-30

Radio/TV Ad From Date

2023-01-01 08:32:56

Radio/TV Ad To Date

2023-01-01 08:32:56

Employer Received Payment

N

Posted Notice at Worksite

Y

Layoff in Past Six Months

N

Country of Citizenship

BRAZIL

Foreign Worker Birth Country

BRAZIL

Class of Admission

L-1

Foreign Worker Education

None

Foreign Worker Information: Major

Foreign Worker Years of Education Completed

Foreign Worker Institution of Education

Foreign Worker Education Institution Address 1

Foreign Worker Education Institution Address 2

Foreign Worker Education Institution City

Foreign Worker Education Institution State/Province

Foreign Worker Education Institution Country

Foreign Worker Education Institution Postal Code

Foreign Worker Experience with Employer

N

Foreign Worker Employer Pays for Education

N

Foreign Worker Currently Employed

Y

Employer Completed Application

N

Preparer Name

Naveen R Bhora

Preparer Title

Attorney at Law

Preparer Email

nyoffice@wolfsdorf.com

Employer Information Declaration Name

LeeLa Smith

Employer Information Declaration Title

HR Generalist