Fiscal Year

2023

Case Number

A-21295-61857

Case Status

Certified

Received Date

2021-11-04

Decision Date

2022-10-19

Refile

N

Original File Date

2023-01-01 18:17:46

Previous SWA Case Number State

Schedule A Sheepherder

N

Employer Name

WARGAMING USA, INC.

Employer Name Slug

wargaming-usa-inc

Employer Address 1

11001 LAKELINE BLVD

Employer Address 2

BLDG 2, SUITE 300

Employer City

AUSTIN

Employer City Slug

austin

Employer State

TEXAS TX

Employer State Slug

texas-tx

Employer Country

UNITED STATES OF AMERICA

Employer Postal Code

78717

Employer Phone

5122715595

Employer Number of Employees

275

Employer Year Commenced Business

2013

NAICS Code

541519

FW Ownership Interest

N

Employer Contact Name

Alyssa Mitchell

Employer Contact Address 1

11001 Lakeline Blvd.

Employer Contact Address 2

Building 2, Suite 300

Employer Contact City

Austin

Employer Contact State/Province

TEXAS

Employer Contact Country

UNITED STATES OF AMERICA

Employer Contact Postal Code

78717

Employer Contact Phone

512-271-5595 42007

Employer Contact Email

US_PERM@wargaming.net

Agent Attorney Name

Jestherlynn C Emralino

Agent Attorney Firm Name

Wolfsdorf Rosenthal LLP

Agent Attorney Phone

4153711800

Agent Attorney Address 1

248 3rd Street

Agent Attorney Address 2

Suite 433

Agent Attorney City

Oakland

Agent Attorney State/Province

CALIFORNIA TX

Agent Attorney Country

UNITED STATES OF AMERICA

Agent Attorney Postal Code

94607

Agent Attorney Email

perm-oak@wolfsdorf.com

PW Track Number

P10021048082504

PW SOC Code

43-1011

PW SOC Title

FirstLine Supervisors of Office and Administrative Support Workers

PW Skill Level

Level IV

PW Wage

81931.00

PW Unit of Pay

Year

PW Wage Source

OES

PW Determination Date

2021-07-09

PW Expiration Date

2022-06-30

Wage Offer From

81931.00

Wage Offer To

91931.00

Average Salary

86931.00

Wage Unit of Pay

Year

Worksite Address 1

651 West Washington Blvd

Worksite Address 2

Suite 600

Worksite City

Chicago

Worksite City Slug

chicago

Worksite State

ILLINOIS

Worksite Postal Code

60661

Job Title

Customer Service Manager

Job Title Slug

customer-service-manager

Minimum Education

None

Major Field of Study

Required Training

N

Required Experience

N

Required Experience Months

Accept Alternative Field of Study

N

Accept Alternative Major Field of Study

Accept Alternative Combination

N

Accept Alternative Combination Education

Accept Alternative Combination Education Years

Accept Foreign Education

N

Accept Alternative Occupation

Y

Accept Alternative Occupation Months

36

Accept Alternative Job Title

position offered or related occupation.

Job Opportunity Requirements Normal

N

Foreign Language Required

N

Specific Skills

EDUCATION Nonebr br EXPERIENCE Three 3 years of experience in the position offered or related occupation.br br SPECIAL REQUIREMENTS Experience with the following addressing and managing customer expectations at a video game studio, and game works inside of the studio to effectively address and manage customer expectations; providing expertise and advise to a team of customer service agents; working on Knowledgebase and Troubleshooter articles dedicated to players experience; Development of tools to interact between different CSM solutions ZenDesk, Backyard; Fusion software and ZenDesk for Customer Service; Hootsuite; Google Analytics; JIRA; and Confluence.

Combination Occupation

N

Offered to Applicant Foreign Worker

Y

Foreign Worker Live on Premises

N

Foreign Worker Live in Domestic Service

N

Foreign Worker Live in Domestic Service Count

Professional Occupation

Y

Application for College/University Teacher

N

SWA Job Order Start Date

2021-08-06

SWA Job Order End Date

2021-09-09

Sunday Edition Newspaper

Y

First Newspaper Name

Chicago SunTimes

First Advertisement Start Date

2021-08-08

Second Newspaper Ad Name

Chicago SunTimes

Second Advertisement Type

Newspaper

Second Ad Start Date

2021-08-15

Employer Website From Date

2023-01-01 18:17:46

Employer Website To Date

2023-01-01 18:17:46

Professional Organization Ad From Date

2023-01-01 18:17:46

Professional Organization Advertisement To Date

2023-01-01 18:17:46

Job Search Website From Date

2021-08-05

Job Search Website To Date

2021-08-20

Employee Referral Program From Date

2023-01-01 18:17:46

Employee Referral Program To Date

2023-01-01 18:17:46

Local Ethnic Paper From Date

2023-01-01 18:17:46

Local Ethnic Paper To Date

2023-01-01 18:17:46

Radio/TV Ad From Date

2021-08-11

Radio/TV Ad To Date

2021-08-11

Employer Received Payment

N

Posted Notice at Worksite

Y

Layoff in Past Six Months

N

Country of Citizenship

UNITED KINGDOM

Foreign Worker Birth Country

UNITED KINGDOM

Class of Admission

L-1

Foreign Worker Education

None

Foreign Worker Information: Major

Foreign Worker Years of Education Completed

Foreign Worker Institution of Education

Foreign Worker Education Institution Address 1

Foreign Worker Education Institution Address 2

Foreign Worker Education Institution City

Foreign Worker Education Institution State/Province

Foreign Worker Education Institution Country

Foreign Worker Education Institution Postal Code

Foreign Worker Experience with Employer

N

Foreign Worker Employer Pays for Education

N

Foreign Worker Currently Employed

Y

Employer Completed Application

N

Preparer Name

Jestherlynn C Emralino

Preparer Title

Attorney

Preparer Email

perm-oak@wolfsdorf.com

Employer Information Declaration Name

Laura Crowley

Employer Information Declaration Title

HR Business Partner