Fiscal Year

2023

Case Number

A-21361-91028

Case Status

Certified

Received Date

2022-03-15

Decision Date

2022-11-23

Refile

N

Original File Date

2023-01-01 18:08:37

Previous SWA Case Number State

Schedule A Sheepherder

N

Employer Name

INCONTACT, INC

Employer Name Slug

incontact-inc

Employer Address 1

75 W TOWNE RIDGE PARKWAY

Employer Address 2

TOWER 1

Employer City

SANDY

Employer City Slug

sandy

Employer State

UTAH

Employer State Slug

utah

Employer Country

UNITED STATES OF AMERICA

Employer Postal Code

84070

Employer Phone

801-320-3200

Employer Number of Employees

1462

Employer Year Commenced Business

1994

NAICS Code

517911

FW Ownership Interest

N

Employer Contact Name

LeeLa Smith

Employer Contact Address 1

75 W Towne Ridge Parkway

Employer Contact Address 2

Tower 1

Employer Contact City

Sandy

Employer Contact State/Province

UTAH

Employer Contact Country

UNITED STATES OF AMERICA

Employer Contact Postal Code

84070

Employer Contact Phone

801-320-3200

Employer Contact Email

leela.smith@niceincontact.com

Agent Attorney Name

Naveen R Bhora

Agent Attorney Firm Name

Wolfsdorf Rosenthal LLP

Agent Attorney Phone

2128995040

Agent Attorney Address 1

641 Lexington Avenue

Agent Attorney Address 2

Floor 15

Agent Attorney City

New York

Agent Attorney State/Province

NEW YORK

Agent Attorney Country

UNITED STATES OF AMERICA

Agent Attorney Postal Code

10022

Agent Attorney Email

nyoffice@wolfsdorf.com

PW Track Number

P10021070140626

PW SOC Code

15-1152

PW SOC Title

Computer Network Support Specialists

PW Skill Level

Level IV

PW Wage

75795.00

PW Unit of Pay

Year

PW Wage Source

OES

PW Determination Date

2021-08-09

PW Expiration Date

2022-06-30

Wage Offer From

75795.00

Wage Offer To

0.00

Average Salary

75795.00

Wage Unit of Pay

Year

Worksite Address 1

75 West Towne Ridge Pkwy

Worksite Address 2

Tower 1

Worksite City

Sandy

Worksite City Slug

sandy

Worksite State

UTAH

Worksite Postal Code

84070

Job Title

Technical Support Engineer

Job Title Slug

technical-support-engineer

Minimum Education

Bachelor's

Major Field of Study

Computer Science

Required Training

N

Required Experience

Y

Required Experience Months

72

Accept Alternative Field of Study

Y

Accept Alternative Major Field of Study

Networking or related field

Accept Alternative Combination

N

Accept Alternative Combination Education

Accept Alternative Combination Education Years

Accept Foreign Education

Y

Accept Alternative Occupation

Y

Accept Alternative Occupation Months

72

Accept Alternative Job Title

Technical Support Engineer or related position

Job Opportunity Requirements Normal

Y

Foreign Language Required

N

Specific Skills

Requires the following experience network topology, telecommunications architecture PBX, Carriers and VoIP, TCPIP networking, VoIP technology exposure including SIP, SIP2, SCCP, NEC, H323 Avaya, Cisco, Siemens, MGCP and Misspelled Word Unistim, and Softphones; Telephony Integrations including Avaya, Cisco, Misspelled WordShoreTel, Misspelled WordMiTel, Nortel, AiMisspelled WordLogix, VoIP, Misspelled WordGenesys, SBC; Web Services and API; basic channel scripting fundamentals and internet fundamentals; Microsoft Office; one 1 year of experience in a technical support role for software and hosted products including analytical and advanced troubleshooting skills with enduser customers; six 6 years of experience working with SaaS, telecommunications, LANWANs, contact center software, networking technologies including TCPIP, HTTP, SFTP, scripting, load balancers, proxies, firewalls and Relational Databases MSSQL, Oracle, or MySQL.

Combination Occupation

N

Offered to Applicant Foreign Worker

Y

Foreign Worker Live on Premises

N

Foreign Worker Live in Domestic Service

N

Foreign Worker Live in Domestic Service Count

Professional Occupation

Y

Application for College/University Teacher

N

SWA Job Order Start Date

2021-09-17

SWA Job Order End Date

2021-10-21

Sunday Edition Newspaper

Y

First Newspaper Name

Salt Lake Tribune

First Advertisement Start Date

2021-09-26

Second Newspaper Ad Name

Salt Lake Tribune

Second Advertisement Type

Newspaper

Second Ad Start Date

2021-10-03

Employer Website From Date

2023-01-01 18:08:37

Employer Website To Date

2023-01-01 18:08:37

Professional Organization Ad From Date

2023-01-01 18:08:37

Professional Organization Advertisement To Date

2023-01-01 18:08:37

Job Search Website From Date

2021-09-17

Job Search Website To Date

2021-10-01

Employee Referral Program From Date

2021-09-29

Employee Referral Program To Date

2021-10-14

Local Ethnic Paper From Date

2021-10-07

Local Ethnic Paper To Date

2021-10-07

Radio/TV Ad From Date

2023-01-01 18:08:37

Radio/TV Ad To Date

2023-01-01 18:08:37

Employer Received Payment

N

Posted Notice at Worksite

Y

Layoff in Past Six Months

N

Country of Citizenship

MEXICO

Foreign Worker Birth Country

MEXICO

Class of Admission

TN

Foreign Worker Education

Bachelor's

Foreign Worker Information: Major

COMPUTER SCIENCE

Foreign Worker Years of Education Completed

2006

Foreign Worker Institution of Education

TECHNOLOGICAL INSTITUTE OF PACHUCA

Foreign Worker Education Institution Address 1

CARRETERA MEXICO PACHUCA KM 87.5

Foreign Worker Education Institution Address 2

COL. VENTA PRIETA

Foreign Worker Education Institution City

PACHUCA DE SOTO

Foreign Worker Education Institution State/Province

HIDALGO

Foreign Worker Education Institution Country

MEXICO

Foreign Worker Education Institution Postal Code

42080

Foreign Worker Experience with Employer

N

Foreign Worker Employer Pays for Education

N

Foreign Worker Currently Employed

Y

Employer Completed Application

N

Preparer Name

Naveen R Bhora

Preparer Title

Attorney at Law

Preparer Email

nyoffice@wolfsdorf.com

Employer Information Declaration Name

LeeLa Smith

Employer Information Declaration Title

HR Generalist