All Details of Green Card Application:
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Case Number: A-20056-23059
Fiscal year: 2020
Fiscal Year
2020
Case Number
A-20056-23059
Case Status
Certified
Received Date
2020-03-23
Decision Date
2020-07-29
Refile
N
Original File Date
2020-01-01 08:40:27
Previous SWA Case Number State
Schedule A Sheepherder
N
Employer Name
AMERICAN AIRLINES
Employer Name Slug
american-airlines
Employer Address 1
1 SKYVIEW DRIVE
Employer Address 2
Employer City
FORT WORTH
Employer City Slug
fort-worth
Employer State
TEXAS
Employer State Slug
texas
Employer Country
UNITED STATES OF AMERICA
Employer Postal Code
76155
Employer Phone
682-227-0639
Employer Number of Employees
100000
Employer Year Commenced Business
1934
NAICS Code
481111
FW Ownership Interest
N
Employer Contact Name
Vincent S Carver
Employer Contact Address 1
1 Skyview Drive
Employer Contact Address 2
Employer Contact City
Fort Worth
Employer Contact State/Province
TEXAS
Employer Contact Country
UNITED STATES OF AMERICA
Employer Contact Postal Code
76155
Employer Contact Phone
682-227-0639
Employer Contact Email
Agent Attorney Name
James N Garilas
Agent Attorney Firm Name
Ogletree Deakins Law Firm
Agent Attorney Phone
8032521300
Agent Attorney Address 1
Ogletree Deakins Law Firm
Agent Attorney Address 2
2142 Boyce St., Suite 401
Agent Attorney City
Columbia
Agent Attorney State/Province
SOUTH CAROLINA
Agent Attorney Country
UNITED STATES OF AMERICA
Agent Attorney Postal Code
29201
Agent Attorney Email
PW Track Number
P10019151485719
PW SOC Code
13-1111
PW SOC Title
Management Analysts
PW Skill Level
Level I
PW Wage
61110.00
PW Unit of Pay
Year
PW Wage Source
OES
PW Determination Date
2019-09-26
PW Expiration Date
2020-06-30
Wage Offer From
61110.00
Wage Offer To
89394.00
Average Salary
75252.00
Wage Unit of Pay
Year
Worksite Address 1
4700 American Blvd.
Worksite Address 2
Worksite City
Ft. Worth
Worksite City Slug
ft-worth
Worksite State
TEXAS
Worksite Postal Code
76155
Job Title
Analyst Global Reservations - Quality
Job Title Slug
analyst-global-reservations-quality
Minimum Education
Bachelor's
Major Field of Study
Communications
Required Training
N
Required Experience
Y
Required Experience Months
36
Accept Alternative Field of Study
Y
Accept Alternative Major Field of Study
Marketing, Business Administration, or related field
Accept Alternative Combination
N
Accept Alternative Combination Education
Accept Alternative Combination Education Years
Accept Foreign Education
Y
Accept Alternative Occupation
Y
Accept Alternative Occupation Months
36
Accept Alternative Job Title
in supporting call center quality
Job Opportunity Requirements Normal
Y
Foreign Language Required
N
Specific Skills
Demonstrated experience in Participation on Corporate Quality initiatives while in the Call Center operation; Conducting calibration sessions and participating in taskforces related to quality for Reservations; Quality assurance processes and customer service standards for Reservations call centers including call evaluation guidelines, scoring criteria, trend analysis and reporting; Reservations internal management processes including rules of conduct, performance reviews, and shift bids; International HR guidelinespolicies for attendance, corrective action, country laws and employee rights; Department of Transportation Regulatory requirements; ANAC International regulations; Utilizing NICE recording system end user functionalities of querying for prerecorded calls, creating coaching packages, completing evaluation forms; NICE system administrative tasks of profile creation, privilege assignment, recording plans; Technical support for call recording system including remote software installations, troubleshooting errors and creating tickets with NICE support team; NICE systems speech analytics feature and functionality to determine words and phrases for speech analysis, call category parameters, listening exercises, reporting behavioral trends and targeted analysis; Compass system end user functionalities including team breakdown, metrics for analysis, creating and submitting performance documentation and navigating its multiple screens; Reservations metrics, targets and goals including AHT, AWT, revenue, near endfar end release reports, tips, waivers, partner transfers, adherence, lost time, and compliance; International Reservations operational structure including crosscountry specialized desks, mirror sites, call routing and internal processes for alternative forms of payment including home banking and installment options; Supporting Reservations call center internal processes to support Irregular Operations with flight disruption procedures including coordinating reps for proactive customer calls, contact airports, actionpriority queues, reaccommodation manifesto; Policies and Procedures for Reservations call centers; Reservations systems and resources including SABRE, AACoRN, and WebReference; Reservations phone technology systems Genesys, Navia and Interactive Workspace; Microsoft Office including Word, Excel, Power Point, and SharePoint.
Combination Occupation
N
Offered to Applicant Foreign Worker
Y
Foreign Worker Live on Premises
N
Foreign Worker Live in Domestic Service
N
Foreign Worker Live in Domestic Service Count
Professional Occupation
Y
Application for College/University Teacher
N
SWA Job Order Start Date
2019-09-30
SWA Job Order End Date
2019-10-30
Sunday Edition Newspaper
Y
First Newspaper Name
Fort Worth StarTelegram
First Advertisement Start Date
2019-10-13
Second Newspaper Ad Name
Fort Worth StarTelegram
Second Advertisement Type
Newspaper
Second Ad Start Date
2019-10-20
Employer Website From Date
2020-01-01 08:40:27
Employer Website To Date
2020-01-01 08:40:27
Professional Organization Ad From Date
2020-01-01 08:40:27
Professional Organization Advertisement To Date
2020-01-01 08:40:27
Job Search Website From Date
2020-01-01 08:40:27
Job Search Website To Date
2020-01-01 08:40:27
Employee Referral Program From Date
2020-01-01 08:40:27
Employee Referral Program To Date
2020-01-01 08:40:27
Local Ethnic Paper From Date
2019-10-16
Local Ethnic Paper To Date
2019-10-22
Radio/TV Ad From Date
2020-01-01 08:40:27
Radio/TV Ad To Date
2020-01-01 08:40:27
Employer Received Payment
N
Posted Notice at Worksite
Y
Layoff in Past Six Months
N
Country of Citizenship
BRAZIL
Foreign Worker Birth Country
BRAZIL
Class of Admission
H-1B
Foreign Worker Education
Bachelor's
Foreign Worker Information: Major
MARKETING
Foreign Worker Years of Education Completed
2008
Foreign Worker Institution of Education
ESAMC ESCOLA SUPERIOR DE ADMINISTRACAO, MARKETING E COMUNICACAO
Foreign Worker Education Institution Address 1
RUA JOSE PAULINO, 1345
Foreign Worker Education Institution Address 2
Foreign Worker Education Institution City
CAMPINAS
Foreign Worker Education Institution State/Province
SAO PAULO
Foreign Worker Education Institution Country
BRAZIL
Foreign Worker Education Institution Postal Code
13013001
Foreign Worker Experience with Employer
N
Foreign Worker Employer Pays for Education
N
Foreign Worker Currently Employed
Y
Employer Completed Application
N
Preparer Name
James N Garilas
Preparer Title
Attorney
Preparer Email
Employer Information Declaration Name
Vincent S Carver
Employer Information Declaration Title
Director Sr. Attorney